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their name below.
PRG values opinions and input from certified clients, their customers, and other stakeholder groups. By maintaining principles of confidence, impartiality, and openness coupled with accessibility to our top management, PRG encourages communication with interested parties.
Should any certification client or other interested stakeholder disagree with PRG's certification decisions or have any complaint regarding processes or personnel, we want to be contacted. Appeals or complaints should be submitted in writing to PRG's President.
All communications will be held in confidence and investigated by personnel independent of the expressed concern. After investigation and evaluation, a written conclusion and resolution will be issued.
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